Shipping policy

Gift-ready | Engravable | Irish family business

Tracked pen delivery:

IE €5 | UK -EU €15 | USA €20 | ROW €20

Engraved Journals (IE) €4.50

Refills (IE) €3.50

At Irish Pens, we aim to deliver your order efficiently and securely. Please review the following policy carefully, particularly regarding new U.S. import requirements.

General Terms

  • VAT: We do not charge VAT (Value Added Tax).
  • Customs & Duties: All international customs charges, import duties, and local taxes are the responsibility of the recipient.
  • U.S. Clients: Any tariffs, taxes, or import duties imposed by U.S. authorities on goods shipped from the EU (Ireland is part of the EU) are the responsibility of the customer.
  • Postal Delays: Any delivery delays caused by customs, import regulations, or postal authorities are outside our control and cannot be the responsibility of Irish Pens.

 

Delivery Method

  • All pen orders (excluding refills, bottled ink, Journals and some accessories) are shipped via An Post registered track & trace service.
  • Tracking is available here: An Post Tracking.

Republic of Ireland Orders

  • Pens orders are delivered by registered post with a signature required as proof of delivery.
  • Journals are sent with a proof of delivery digital stamp.
  • Refills and bottled inks are sent by standard post.
  • If a registered package delivery is missed, An Post will leave a collection notice.
  • Uncollected parcels are returned to us after a period of time. We will have to charge for the 2nd posting of the package, as you would understand.
  • Once An Post confirms delivery or attempted delivery, Irish Pens’ delivery obligation is considered fulfilled.
  • If the registered package is not received by the client within 30 working days, we will offer a refund or replacement.

International Orders

  • An Post tracks the parcel until it arrives in the destination country.
  • Delivery updates thereafter are subject to the receiving country’s postal service.
  • Irish Pens has no control over international postal systems; we only see what you see on the An Post tracking website.
  • Track record: As of 1st September 2025, Irish Pens has not had a registered parcel fail to arrive with a client worldwide.

Packaging

  • All inner packaging is recyclable, and outer mailer bags are biodegradable.
  • No bubble wrap is used.
  • Refills, bottled ink, and some accessories are shipped by standard (non-tracked) post.

Estimated Transit Times (from date of dispatch)

  • Ireland: next working day (not guaranteed)
  • UK: approx. 5 working days (delivered by Royal Mail)
  • Europe: approx. 5 working days
  • USA: approx. 14 working days
  • Canada: approx. 10 working days
  • Australia: approx. 15 working days
  • Rest of World: approx. 15 working days

Please note: These times are based on past experience and are not guaranteed.

Order Processing Time

  • Allow 3 working days for us to handcraft your pen before dispatch.
  • For urgent orders, please email or phone us—we will do our best to accommodate your request.

Contact Us

For any questions or special requests, please contact us at:
📧 richard@irishpens.ie