Privacy policy

Privacy Policy

At Irish Pens, we are committed to protecting your privacy and handling your personal data with care, transparency, and respect.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect personal information including your name, billing address, delivery address, email address, telephone number, and any order details you provide, such as engraving instructions.

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, and how you interact with our website.

Payment information is processed securely by our payment providers. We do not store your full payment card details on our own systems.

2. How We Use Your Information

We use your personal information to:

  • process, fulfil, and deliver your order;
  • contact you regarding your order, including engraving and delivery details;
  • provide customer service and respond to enquiries;
  • occasionally send updates about new products or news from Irish Pens, where you have given permission;
  • maintain, improve, and secure our website and services.

3. Legal Bases for Processing

We process your personal data on the following legal bases, where applicable:

  • Contract: to fulfil your order and deliver your purchase;
  • Consent: where you have chosen to receive updates from us;
  • Legitimate interests: to operate and improve our business and website, provided your rights are respected;
  • Legal obligation: where required for accounting, tax, or legal compliance.

4. Sharing Your Information

We only share your personal data where necessary to operate our business and fulfil your order. This includes:

  • Shopify, which powers our online store;
  • payment providers such as Shopify Payments, Stripe, or PayPal;
  • delivery providers such as An Post or courier services;
  • our customer review provider (Judge.me), where you may be invited to leave a review following a purchase.

These providers only process your data as required to deliver their services and are obligated to handle it securely.

5. International Transfers

Some of our service providers, including Shopify, may process personal data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are in place in line with GDPR requirements.

6. Cookies and Website Functionality

Our website uses cookies and similar technologies to ensure it functions correctly and provides a smooth browsing experience.

This includes cookies required for essential features such as the shopping cart and remembering your selected currency. Third parties may process your IP address to determine your location for currency conversion, and your chosen currency may be stored in a temporary session cookie so it remains consistent during your visit.

You can manage cookie preferences through your browser settings and any cookie banner presented on our website.

7. Customer Reviews

Following a purchase, you may receive an invitation to leave a review of your experience with Irish Pens via our review partner, Judge.me. This helps us improve our service and allows other customers to make informed decisions.

8. Data Retention

We retain personal information only for as long as necessary to fulfil your order, provide customer service, and comply with legal, tax, and accounting obligations.

9. Your Rights

Under GDPR, you have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data in certain circumstances;
  • request restriction of processing;
  • object to certain types of processing;
  • request a copy of your data in a portable format;
  • withdraw consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: richard@irishpens.ie

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be posted on this page.