Shipping policy updated 2023


Shipping Policy’s

All orders (excluding refills, ink and some accessories) are shipped track & trace registered post via Ireland's national postal service, "An Post."

Pen orders can be tracked at     https://www.anpost.com/Post-Parcels/Track/Search.

ROI Orders. An Post tracks the packet in the Irish Republic and provides a signature as proof of delivery. If you miss the delivery, An Posts policy is to leave a note letting you know where to collect your packet. It is your responsibility to collect that packet. If you do not, An Post will return the package to us after a period of time. We charge €20 to repack, contact you and resend the packet. Once a delivery or attempted delivery is confirmed by An Post Irish Pens will have met our delivery responsibilities, and the order will have been completed.

International orders. An Post tracks the packet and confirms its arrival in the receiving country, An Post relies on data from the receiving country's postal service regarding delivery progress in that jurisdiction. Irish Pens does not control any part of the postal service process. We will support clients in the event of late delivery. However, we see the same information our clients do when viewing the An Post track and trace website in the link above.

The process to identify the whereabouts of a packet once posted is controlled by An Post; we will only send a replacement pen when An Post confirms to us that the package is officially lost; the timing of that process is in the control of An Post, and is totally out of the hands of Irish Pens.

To the 1st June 2023, Irish Pens has yet to have a registered packet that has yet to arrive with its client worldwide.

We do not make any profit from postage, nor do we offer FREE SHIPPING, as there is no such thing! If you know of a company that will deliver our pens free of charge for us, please let us know!

Our inner packing is all recyclable, and our mailer bag is biodegradable. We do not use any bubble wrap in our packaging.

Pen refills, bottled ink, and other accessories are shipped by standard post.

Peter Bock nibs are shipped by standard post.

As of 26th January 2022, we charge 23% vat on all orders shipped within the EU.

For clients outside the EU, we do not charge Vat. Customs and import duties are the client's responsibility.

 

Approximate transit time from date of postage:

To Irish addresses, the next working day is the norm but not guaranteed,

To the UK addresses within five days ( the packet is delivered by Royal Mail.

European addresses five days,

The USA addresses seven days,

Canada addresses nine days,

Australia addresses ten days, and most other addresses 12 days.

Times are based on past client experience and are not a guarantee.

Allow three working days for us to handcraft your pen.

If you need a pen urgently, email or phone me, and we will try our best to assist you.

If you have any special requests or want to ask a question, please get in touch with us at any time at richard@irishpens.ie