Shipping policy updated 2025

Shipping Policy’s

We do not charge VAT(Value Added Tax). International Customs, import duties are the client's responsibility. For American clients, payment of any tariffs imposed on EU products imported ( Ireland is part of the EU ) into the US is the client's responsibility. Any postal delays due to policy changes within the US imposed by the US authorities are outside our control and, therefore, not our responsibility. 

All orders (excluding refills, ink and some accessories) are shipped track & trace registered post via Ireland's national postal service, "An Post."

Pen orders can be tracked at     https://www.anpost.com/Post-Parcels/Track/Search.

ROI Orders. An Post tracks the packet in the Irish Republic and provides a signature as proof of delivery. If you miss the delivery, An Posts policy is to leave a note letting you know where to collect your packet. It is your responsibility to collect that packet. If you do not, An Post will return the package to us after a period of time. We charge €20 to repack, contact you and resend the packet. Once a delivery or attempted delivery is confirmed by An Post Irish Pens will have met our delivery responsibilities, and the order will have been deemed completed.

International orders. An Post tracks the packet and confirms its arrival in the receiving country, An Post relies on data from the receiving country's postal service regarding delivery progress in that jurisdiction. Irish Pens does not control any part of the postal service process. We will support clients in the event of late delivery. However, we see the same information our clients do when viewing the An Post track and trace website in the link above.

The process to identify the whereabouts of a packet once posted is controlled by An Post; we will only send a replacement pen when An Post confirms to us that the package is officially lost; the timing of that process is in the control of An Post, and is totally out of the hands of Irish Pens.

To the 1st September 2023, Irish Pens has yet to have a registered packet that has yet to arrive with its client worldwide.

Our inner packing is all recyclable, and our mailer bag is biodegradable. We do not use any bubble wrap in our packaging.

Pen refills, bottled ink, and other accessories are shipped by standard post.

Approximate transit time from date of postage:

To Irish addresses, the next working day is the norm but not guaranteed,

To the UK addresses within five days ( the packet is delivered by Royal Mail.

European addresses five days,

The USA addresses seven days,

Canada addresses nine days,

Australia addresses ten days, and most other addresses 12 days.

Times are based on past client experience and are not a guarantee.

Allow three working days for us to handcraft your pen.

If you need a pen urgently, email or phone me, and we will try our best to assist you.

If you have any special requests or want to ask a question, please get in touch with us at any time at richard@irishpens.ie