All orders (excluding refills, ink and some accessories) are shipped track & trace registered post via Ireland's national postal service which is "An Post"
Pen orders can be tracked at https://www.anpost.com/Post-Parcels/Track/Search
An Post can trace the packet in the Irish Republic and provide a signature for delivery (An Post are not collecting actual signatures currently inline with Covid safety guidelines), and track the packet to its arrival in the receiving country for International orders. An Post relies on data from the receiving country's postal service as to delivery progress in that jurisdiction. Irish Pens does not control any part of the postal service process. We will support clients in the event of late delivery. However, we see the same information our clients do when viewing the An Post track and trace web site ( link above )
The process to identify the whereabouts of a packet once posted is controlled by An Post, we will only send a replacement pen when An Post confirms to us that the packet is officially lost, the timing of that process is in the control of An Post, and is totally out of the hands of Irish Pens.
To the 1st August 2021 Irish Pens has not had a registered packet that has not arrived with its client worldwide.
We subsidise the postage charge for our clients, we do not make any profit from postage, nor do we offer FREE SHIPPING as there is no such thing! If you know of a company that will deliver our pens free of charge for us please let us know!
National registered post is €8+ we charge only €5, International registered post is €15+ we charge only €10.
Our inner packing is all recyclable and our mailer bag is biodegradable. We do not use any bubble wrap in our packaging
Pen refills and ink in bottles and other accessories are shipped by standard post
Peter Bock nibs are shipped by standard post
Customs and import duties charges imposed by the receiving country's government is the responsibility of the ordering clients or recipient to pay, Irish Pens do not collect these charges, nor do we set any applied charges.
Approximate transit time from date of postage: ( excluding changes to air transit duration due to Covid-19 and Brexit )
To Irish addresses the next working day is the norm but not guaranteed,
To the UK addresses pre-Brexit 5 days (additional delays due to Brexit is possible but Jan 21 orders are still tracking at 5 days for delivery)
European addresses 5 days,
The USA addresses 7 days,
Canada addresses 9 days,
Australia addresses 10 days, most other addresses 12 days.
Times are based on past client experience and are not a guarantee.
Allow 5 days for us to handcraft your pen
If you have any special requests or just want to ask a question, please contact us at any time at firstname.lastname@example.org