Shipping policy updated 2022


Shipping Policy’s

All orders (excluding refills, ink and some accessories) are shipped track & trace registered post via Ireland's national postal service which is "An Post"

Pen orders can be tracked at     https://www.anpost.com/Post-Parcels/Track/Search

An Post do track the packet in the Irish Republic and provide a signature (An Post are not collecting actual signatures currently inline with Covid -19 safety guidelines) as prof of delivery. An Post track the packet and confirm its arrival in the receiving country for International orders. An Post relies on data from the receiving country's postal service as to delivery progress in that jurisdiction. Irish Pens does not control any part of the postal service process. We will support clients in the event of late delivery. However, we see the same information our clients do when viewing the An Post track and trace web site in the link above.

The process to identify the whereabouts of a packet once posted is controlled by An Post, we will only send a replacement pen when An Post confirms to us that the packet is officially lost, the timing of that process is in the control of An Post, and is totally out of the hands of Irish Pens.

To the 1st Feb 2022 Irish Pens has not had a registered packet that has not arrived with its client worldwide.

We subsidise the postage charge for our clients, we do not make any profit from postage, nor do we offer FREE SHIPPING as there is no such thing! If you know of a company that will deliver our pens free of charge for us please let us know!

As of 1st March 2022 national registered post is €8.30 we charge €8, International registered post is €17 we charge €17

Our inner packing is all recyclable and our mailer bag is biodegradable. We do not use any bubble wrap in our packaging

Pen refills and ink in bottles and other accessories are shipped by standard post

Peter Bock nibs are shipped by standard post

As of 26th January 2022 we charge 23% vat on all orders shipped within the EU.

For clients outside the EU we do not charge Vat. Customs and import duties are the clients responsibility.

 

Approximate transit time from date of postage: ( excluding changes to air transit duration due to Covid-19 and Brexit )

To Irish addresses the next working day is the norm but not guaranteed,

To the UK addresses 5 days ( the packet is delivered by Royal Mail.

European addresses 5 days,

The USA addresses 7 days,

Canada addresses 9 days,

Australia addresses 10 days, most other addresses 12 days.

Times are based on past client experience and are not a guarantee.

Allow 3 working days for us to handcraft your pen.

If you need a pen in a hurry email or phone me and we will try our very best to assist you.

If you have any special requests or just want to ask a question, please contact us at any time at richard@irishpens.ie